The whitepaper, “The Skinny on Healthcare KPIs,” defines several strategic planning terms. Key business processes are defined as critical management and operational processes. Key performance indicators are defined as metrics used to measure key business processes and reflect strategic performance.
Here are 16 typical hospital business process KPIs in two categories, according to the whitepaper:
Inpatient flow
1. Inpatient raw mortality rate
2. CMS core measures
3. Harm events per 1,000 patient days
4. Bed turnover
5. Readmission rate
6. Occupancy rate
7. Average length of stay
8. Average cost per discharge
9. Patient satisfaction
Revenue cycle
10. Total operating margin
11. A/R days due to coding
12. Total A/R days outstanding
13. Total A/P days outstanding
14. Cash receipt to bad debt
15. Claims denial rate
16. Days of cash on hand
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