The researchers — led by Aliza S. Gordon of Wilmington, Del.-based HealthCore — identified 59,945 patients who received care for acute and nonurgent issues, including 4,635 done virtually and 55,310 done in person. In-person visit locations included retail health clinics, urgent care centers, emergency departments and primary care physicians’ offices.
The researchers determined all in-person visit locations tended to produce higher episode of care costs than virtual visits:
- Retail health clinic: $36 more expensive than virtual care
- Urgent care center: $153 more expensive than virtual care
- Emergency department: $1,735 more expensive than virtual care
- Primary care physician’s office: $162 more expensive than virtual care
In addition, episodes categorized as virtual visits, primary care physician’s offices and retail health clinics had similar follow-up visit rates.
“Virtual care appears to be a low-cost alternative to care administered in other settings with lower testing rates,” the researchers concluded. “The similar follow-up rate suggests adequate clinical resolution and that patients are not using virtual visits as a first step before seeking in-person care.”
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