Named Vendor to Watch by Chilmark Research

New Market Scan report highlights tech-enabled primary care delivery tools

In its new report "Primary Care for the 21st Century: Technology-enabled and On Demand," Chilmark Research lauds's ability to make positive impacts on access, burden, and costs—for both providers and patients.

Editor's Note: This article originally appeared on the website.

"The U.S. primary care system no longer meets the needs of its patients or providers," the report notes. "New technological approaches combined with the drive to move care to lower cost settings are creating care models that better meet patient needs and are accessible on demand."

Chilmark researcher Alex Lennox-Miller identifies "three types of solutions that can contribute to or complement the modern technology-enabled primary care practice, promising to meet the challenges of increased demand, changing needs, and evolving payments." These solutions include Telemedicine; Virtual and Remote Care Platforms; and AI-enabled Assistants, Symptom Checkers, and Chatbots.

Placing in the third category, the report identified three product differentiators: true machine learning (ML) for conducting evaluations and constructing notes; asynchronous diagnosis with direct provider review; and billing, treatment, prescription, and next steps as needed and on demand.

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