The Dexcom monitors are used by Type 1 diabetes patients to track their blood sugar levels. The monitors send patients alerts to their smartphones if their levels are too high or low.
The company said third-party cloud computer servers that it uses for the data-sharing feature of the monitors became overloaded and created a large backlog of updates. It told the Journal it believes it figured out the root cause of the outage but hasn’t confirmed it yet.
The company said the patient alerts were blocked due to a large backlog of updates to its third-party cloud computer servers, but it hasn’t figured out the cause of the backlog.
The outage only affected U.S. customers, Dexcom told the Journal, but the company declined to say how many of the roughly 400,000 U.S. users were affected.
The FDA has not received any adverse event reports related to the incident, according to the Journal.
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