The report, “Becoming a Culturally Competent Health Care Organization,” defines cultural competence in healthcare as “the ability to provide care to patients with diverse values, beliefs and behaviors, including tailoring health care delivery to meet patients’ social, cultural and linguistic needs.” The report describes three steps for healthcare organizations to become culturally competent:
1. Analyze data and microtarget surveys to improve service for the local community.
2. Communicate survey findings to determine priorities.
3. Educate staff and align programming and resources to meet community needs.
More Articles on Cultural Competence in Healthcare:
HHS’ New Standards Aim to Reduce Healthcare Disparities
Patient Safety Tool: Cultural Competence Self-Assessment
The Joint Commission Releases Guide for Patient-Centered Care for LGBT Patients
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