Mr. Gierlinger is tasked with building an engaging, innovative and collaborative culture within Northwell Health. His work is key to driving organizational growth and customer loyalty through the customer experience. One of Mr. Gierlinger’s most creative initiatives involved a reinvention of the hospital’s approach to food service. He recruited a culinary changemaker, hired multiple top-tier chefs and upgraded the hospital kitchen facilities to improve the perception, quality and taste of hospital food at Northwell. These efforts resulted in a systemwide food quality average in the 80th percentile, according to patient scores. Outside-the-box thinking from Mr. Gierlinger also led the system to embrace new technologies like AI, redesign its hospital gowns, and rethink the sights and sounds of the hospital business. In his current role, Mr. Gierlinger draws from his prior experiences at Detroit-based Henry Ford Health System and in the luxury hotel business.
