With over 30 years of leadership experience, Ms. Rowan-Braun leads UCLA Health’s patient experience and engagement programs with a focus on compassion, inclusivity and excellence. Her initiatives have embedded kindness and advocacy into clinical routines, including placing “Time with You” chairs in every room and introducing language proficiency badge backers for bilingual staff. She has been instrumental in fostering a culture that actively addresses issues such as sexual harassment while prioritizing the wellbeing of both patients and team members. Under her leadership, UCLA Health has earned top national rankings from U.S. News & World Report and prestigious recognitions from Vizient, Newsweek and Forbes for quality, equity and workplace culture. Previously, she held senior roles at Baltimore-based University of Maryland Medical Center and Maryland Ronald McDonald House, further shaping her comprehensive approach to patient advocacy. Ms. Rowan-Braun will retire in July 2025.
