As CEO of Texas’ largest nonprofit health system, Baylor Scott & White Health, Mr. McCanna is building a customer-centric, digitally enabled model of care that is continuous, convenient and personalized. The system includes 55 hospitals, more than 1,300 access points, over 59,000 employees, a research institute, a health plan and an accountable care organization, and a systemwide $17.3 billion in total revenue in fiscal year 2025. In addition, the system sees over 13.5 million patient encounters annually. Under Mr. McCanna’s leadership, the system has launched digital and clinical solutions that positively impact millions of customer interactions. Among these solutions is the award-winning “Help Me Decide” tool, a digital triage feature within the system’s care platform that guides customers to the right site of care and reduces unnecessary emergency visits among users by 80%. Baylor Scott & White Health ranks second nationally for quality, efficiency and experience, according to Premier Inc. Before becoming CEO in 2022, Mr. McCanna served as the system’s president. Before that, he served as CFO and then COO at Chicago-based Northwestern Medicine from 2002 to 2017. Mr. McCanna now serves as the founding board chair of Longitude Health, an organization aiming to revolutionize how health systems operate. He is also a board member of Ann Arbor-based University of Michigan Health and the Texas Hospital Association.
