Blue Cross Blue Shield of Tennessee has the highest-ranked Medicare Advantage plan for member satisfaction in 2026, according to JD Power’s 12th annual Medicare Advantage study.
The consumer insight firm published its annual ranking of the top MA plans in 12 markets on Aug. 18 after surveying more than 14,500 enrollees and evaluating plans on eight factors, including level of trust, ability to get health services when and how members want, helping save time or money, product and coverage offerings, ease of doing business, customer service representatives, problem resolution and digital channels.
The average member satisfaction rating for MA plans this year is 611 on a 1,000-point scale, down 12 points from 2025 and down 41 points from 2024, marking a second consecutive year of decline.
Satisfaction dropped across all dimensions of the member experience, with the largest two-year declines in areas tied to helping members save time and money, level of trust and whether coverage offerings met member needs. Fewer than half of plan members said they strongly agreed their plan is a trusted partner in their health and wellness. High-performing plans distinguished themselves through stronger new-member onboarding and communication, while special needs plans delivered significantly higher satisfaction and trust scores overall.
Top-ranked MA plans by market:
Tennessee
BCBS Tennessee: 690
Pennsylvania
UPMC Health Plan: 689
Michigan
BCBS Michigan: 676
California
Kaiser Permanente: 665
Georgia
UnitedHealthcare: 656
North Carolina
UnitedHealthcare: 645
Texas
Humana: 641
Ohio
Aetna: 639
Illinois
BCBS Illinois: 638
Kentucky
Humana: 625
Florida
UnitedHealthcare: 621
New York
Excellus BCBS: 618
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