Only 63 hospitals across 25 states had five-star CMS ratings for nurse communication, physician communication, cleanliness and quietness.
Researchers at West Orange, N.J.-based RWJBarnabas Health found these metrics are drivers of patient satisfaction during a hospital stay. Patients who felt listened to and kept informed by their team, and who had a clean, restful room were more likely to rate their overall hospital experience as excellent. This remained true for patients at large medical centers and smaller community hospitals.
Becker’s compared rankings of facilities with five-stars in cleanliness, quietness, nurse communication and physician communication to find which hospitals made all four lists. We found:
- Wisconsin had the most hospitals on all lists at eight, followed by West Virginia and Nebraska with six and five, respectively.
- Most of the 63 hospitals are small rural or community hospitals, VA medical centers or specialty hospitals. Many large academic medical centers ranked individually for each metric, but did not rank across multiple metrics.
- Ochsner Health and Valley Health are the only systems to have two hospitals that ranked in all four categories:
- About 30% of hospitals that ranked five-stars in physician communication also ranked for five-stars in the other three categories.
Here are the 63 hospitals with the triple threat for patient satisfaction:
Alabama
Fayette Medical Center
North Baldwin Infirmary (Bay Minette)
Arkansas
Fayetteville VA Medical Center
Howard Memorial Hospital (Nashville)
Georgia
AdventHealth Murray (Chatsworth)
Morgan Medical Center (Madison)
Southeastern Regional Medical Center (Newnan)
Idaho
Boise VA Medical Center
Illinois
Memorial Hospital (Carthage)
Midwest Medical Center (Galena)
Midwestern Regional Medical Center (Zion)
Iowa
Compass Memorial Healthcare (Marengo)
Van Diest Medical Center (Webster City)
Kansas
Mitchell County Hospital Health Systems (Beloit)
Republic County Hospital (Belleville)
Kentucky
Harrison Memorial Hospital (Cynthiana)
Monroe County Medical Center (Tompkinsville)
Louisiana
Abbeville General Hospital
Citizens Medical Center (Columbia)
Ochsner St. Anne General Hospital (Raceland)
Ochsner St. Martin Hospital (Breaux Bridge)
Massachusetts
North Adams Regional Hospital
Minnesota
Glacial Ridge Hospital (Glenwood)
Mayo Clinic Health System-Waseca
St. Joseph’s Area Health Services (Park Rapids)
Mississippi
81st Medical Group (Keesler Air Force Base)
Tishomingo Health Services (Iuka)
Missouri
Cox Monett Hospital
Nebraska
Avera St. Anthony’s Hospital (O’Neill)
Boone County Health Center (Albion)
Community Medical Center (Falls City)
Phelps Memorial Health Center (Holdrege)
Thayer County Health Services (Hebron)
North Dakota
Fargo VA Medical Center
Ohio
Kettering Health Troy
Mercy Health-Defiance Hospital
Surgical Hospital at Southwoods (Youngstown)
Oklahoma
Oklahoma Heart Hospital (Oklahoma City)
Tulsa Spine and Specialty Hospital
Oregon
Peace Harbor Medical Center (Florence)
Pennsylvania
Advanced Surgical Hospital (Washington)
Lehigh Valley Hospital-Macungie
South Dakota
Sioux Falls VA Medical Center
Tennessee
Unity Medical Center (Manchester)
West Tennessee Healthcare Milan Hospital
Texas
UT Health East Texas Pittsburg Hospital
Virginia
Carilion Giles Community Hospital (Pearisburg)
LewisGale Hospital Pulaski
Page Memorial Hospital (Luray)
West Virginia
CAMC Plateau Medical Center (Oak Hill)
Hampshire Memorial Hospital (Romney)
Jackson General Hospital (Ripley)
Valley Health War Memorial Hospital (Berkeley Springs)
Welch Community Hospital
Wetzel County Hospital (New Martinsville)
Wisconsin
Flambeau Hospital (Park Falls)
Orthopaedic Hospital of Wisconsin (Glendale)
Southwest Health Center (Platteville)
Stoughton Hospital
Tomah Memorial Hospital
Upland Hills Health (Dodgeville)
Vernon Memorial Hospital (Viroqua)
Westfields Hospital and Clinic (New Richmond)
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