Fujifilm had the highest overall customer experience performance score for its vendor neutral archive storage system, Synapse VNA, according to a Sept. 4 report from KLAS Research.
AGFA HealthCare has the highest overall customer experience performance score for its universal view platform, Enterprise Imaging XERO Viewer.
For the “Enterprise Imaging 2025” report, KLAS surveyed healthcare professionals on their experience with vendor neutral archive universal viewer solutions.
Here are the performance scores for nine vendors from KLAS’ “Enterprise Imaging 2025” report:
Note: An asterisk indicates limited data.
| Vendor neutral archive | |||
| Vendor (sample size) | Overall performance scores | Customer future outlook — Very satisfied and staying | Customer future outlook — Planning to leave |
| Fujifilm (26) | 88.4 | 50% | 4% |
| AGFA HealthCare (23) | 87.4 | 65% | 13% |
| Merge by Merative (24) | 83 | 43% | 4% |
| Hyland (19) | 74.9 | 21% | 26% |
| GE Healthcare (17) | 71.1 | 12% | 29% |
| Mach 7 Technologies (16) | 68.8 | 6% | 19% |
| Sectra* (8) | 95 | 88% | 0% |
| Philips* (8) | 82.4 | 38% | 25% |
| Universal view | |||
| Vendor (sample size) | Overall performance scores | Customer future outlook — Very satisfied and staying | Customer future outlook — Planning to leave |
| AGFA HealthCare (31) | 90 | 68% | 10% |
| Merge by Merative (20) | 88.5 | 55% | 5% |
| Visage Imaging (16) | 87.2 | 50% | 6% |
| Mach 7 Technologies (19) | 83.6 | 37% | 11% |
| GE Healthcare (20) | 71.5 | 15% | 30% |
| Sectra* (6) | 95.1 | 100% | 0% |
| Fujifilm* (14) | 87.3 | 50% | 7% |
| Philips* (7) | 77.5 | 29% | 29% |
| Hyland* (9) | 74.4 | 11% | 44% |
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