The survey, conducted by Vocera’s Experience Innovation Network, also reflected that while 46 percent of respondents pointed to a lack of stakeholder engagement as a top reason for why improvement initiatives stall or fail, most organizations are not actively engaging patients and families to improve experience. When respondents were asked to describe their organizations’ use of structure experience-improvement methodologies, fewer than one-quarter said they were utilizing specific tools for identifying gaps in communication, experience and the emotional needs of stakeholders.
“To be successful, organizations can no longer solely focus on stripping out waste and reducing cost as a growing body of evidence points to patient, family and staff experience as key drivers for transforming healthcare,” Bridget Duffy, MD, CMO of Vocera, said in a statement. “We must identify technologies and design processes that hardwire humanity at every point of care.”
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