Survey: Physicians Are Ineffective at Patient-Centered Care

Physicians are not effective at patient-centered care, according to a survey by WiserTogether, a company that offers platforms for patient-centered care.

The survey updates the Patient-Centered Care Index, a nationwide, quarterly survey of 2,500 patients who have received physician care in the last six months. The survey measures patients' perceptions of physicians' delivery of patient-centered care on a five-point scale, where a four denotes patient agreement that physicians are effective at patient-centered care. In the most recent survey, the PCCI was at 3.46, leaving room for improvement on patient-centered care, according to the news release.

The PCCI examines patient-centered care through five aspects:

•    Physicians understand patients' situation and values and take these into account to make appropriate care decisions.
•    Physicians help patients truly understand the options available for tests and treatments.
•    Physicians help patients understand the evidence for or against various options.
•    Physicians establish empathy and good communication with patients.
•    Physicians involve patients in decision-making about their care.

Of these five areas, the latest results showed that physicians performed best in involving patients in decision-making, although they still performed below acceptable levels. Physicians had the lowest scores in trying to understand patients' personal values and situation before recommending care and helping patients understand their options.

More Articles on Patient-Centered Care:

Blue Cross & Blue Shield Distinction to Look at Cost, PCMHs, ACOs
10 Recent Findings on Patient Engagement

Building a Hospital Culture of Quality on Relationships

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