Study: Surgery Patients Give Worse HCAHPS Scores if Complications Arise

Among colorectal surgery patients, those with complications are less likely to recommend the hospital than patients without complications, according to a study in the Journal of the American College of Surgeons.

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Researchers examined 1,409 HCAHPS surveys from patients who underwent colorectal surgery between 2009 and 2012.

Click here to read the full story on surgical complications and patient satisfaction in Becker’s ASC Review.

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