Patient satisfaction scores were found to be independent of surgical quality and overall hospital employee safety culture in a recent JAMA Surgery study.
Researchers compared patient satisfaction scores with Surgical Care Improvement Program compliance and staff safety attitudes in 31 participating hospitals during the two-year study period (2009-2010).
While the results showed patient satisfaction to not be an indicator of surgical quality, researchers did note a correlation between patient satisfaction and several individual aspects of the overall employee safety culture, including employee teamwork and stress recognition.
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