Study: Higher Patient Satisfaction is Linked to Lower Hospital Readmissions

Hospitals with low readmission rates tend to have high patient satisfaction scores, according to a report by Press Ganey Associates.

The report, "The Relationship Between HCAHPS Performance and Readmission Penalties," is the first in a series of studies that will examine aspects of patient experience. Press Ganey used data on hospitals' readmission penalties and hospitals' scores on CMS' Value-Based Purchasing program to determine the connection between patient satisfaction, clinical performance and readmission rates.

The report showed that while higher scores on the Hospital Consumer Assessment of Healthcare Providers and Systems survey were closely tied to lower readmission rates, performance on clinical measures did not correlate with readmission rates.

Overall HCAHPS scores of 0 to 19 were associated with a 0.4 percent readmission penalty — much higher than the average. In contrast, HCAHPS scores of 80 to 100 were associated with a 0.1 percent readmission penalty — much lower than average. 

More Articles on Hospital Readmissions:

Reducing Readmissions Involves Moving Past Hospital-Centric Framework
4 Pillars of Post-Discharge Patient Care

Process of Care Measures Not Linked to Reduced Readmissions, Study Suggests

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