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Patient Safety & Outcomes

  Karen Frush, MD. Vice President of Quality of LifePoint Health (Brentwood, Tenn.). Dr. Frush graduated summa cum laude from University of Pittsburgh School of Nursing in 1981, and from the Duke University School of Medicine in Durham, N.C., in…

Tom Frieden, MD. Director of the Centers for Disease Control and Prevention. Dr. Frieden was named director of the CDC in 2009 by President Barack Obama. In that role, he leads the nation’s efforts to control health threats from infectious…

Susan A. Dolan, RN. President of Association for Professionals in Infection Control and Epidemiology. In addition to her role as APIC president, Ms. Dolan is the hospital epidemiologist at Children’s Hospital Colorado in Aurora. In her 20-plus-year career, Ms. Dolan…

Helen Darling. Interim President and CEO of the National Quality Forum. Ms. Darling’s career has been centered on finding pragmatic solutions to the problems created by rapidly increasing healthcare costs. Before being named interim president, Ms. Darling led the NQF’s…

  Don Berwick, MD. President Emeritus and Senior Fellow of the Institute for Healthcare Improvement. Dr. Berwick is a former administrator of CMS and chair of the National Advisory Council of the Agency for Healthcare Research and Quality. Dr. Berwick…

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Effective, efficient communication is key to effective, efficient patient flow. If there are communication breakdowns between departments, there’s often confusion and delays in getting patients to the right level of care.

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