As part of the Nurse-Patient Preoperative Call Log program, preoperative nurses called the parents of pediatric patients two times during the two weeks prior to scheduled surgery. During the call, they answered questions about the surgery and reviewed health history and preoperative instructions.
After three months, cancellation rates fell from 16.8 percent to 8.8 percent.
According to the study, the second call in the sequence was of utmost importance “because it provided information on two separate time points and gave guardians time to process the information and formulate questions for the second call.”
More articles on patient flow:
Critical access hospital diverted ER patients after 1 staff member called in sick
Patients opting for Uber, Lyft over ambulance to the ER
Patient wait times increased 30% since 2014: 5 survey findings
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