Of the more than 4,500 patients surveyed and included in the study, 84 percent of patients reported excellent or very good overall service quality, 81 percent of patients reported excellent or very good quality of clinician care and 84 percent of patients were very likely to refer friends or relatives to the same center.
Better scores on patient-centered communication and access to care were associated with higher satisfaction scores, according to the study.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.