For the study, researchers examined 6,021 HCAHPS surveys sampled from elderly patients at 70 hospitals geographically dispersed throughout the U.S. The surveys showed older females to be associated with an 8.1-point increase in overall care satisfaction on the composite scale developed by the researchers. Surveys also indicated that significant communication with physicians influenced higher satisfaction scores in older men, while communication with nurses improved satisfaction scores in older women.
Neale R. Chumbler, PhD, dean of the College of Health and Human Services at Western Kentucky University in Bowling Green and the study’s lead author, told WKU News, “Older patients want not only high-quality, compassionate and responsive care, but also a clear explanation of their diagnosis and treatment plan.”
More articles on quality:
Are diabetes alert dogs helpful in detecting hypoglycemia?
Intensive glycemic control leads to 50% risk reduction for diabetic retinopathy, study finds
National Kidney Foundation, Johns Hopkins, Novartis launch Live Donor Champion Program
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
