Clinical scores are based on nationally endorsed quality standards for treatment, including breast cancer and chlamydia screenings. Primary C-section rates are also reported.
Patient satisfaction ratings are calculated from an annual member survey, measuring the patient’s experience with the provider, nurses and reception staff. Patients also rate the ease of scheduling an appointment, office wait time and facility cleanliness.
To maintain the validity of data, clinics must have 30 or more completed surveys for their results to appear on the website. In addition to women’s health information, SelectHealth also publishes ratings for high-volume family medicine, internal medicine and pediatric clinics.
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