The video shows an advocate stepping in on behalf of a patient in several scenarios to make sure the patient receives the safest and highest-quality care possible.
According to a news release, the video encourages caregivers to:
- Act in the patient’s best interest.
- Remind the patient about instructions.
- Help the patient make decisions.
- Recognize changes in the patient’s condition.
- Ask questions when the patient is unable to do so.
- Offer the patient emotional support.
- Motivate the patient to focus on treatment goals.
More Articles on The Joint Commission:
3 Tips for Communicating Hospital Quality Scores
Patient Safety Tool: CLABSI Toolkit
The Joint Commission: 100 Organizations Achieve Primary Care Medical Home Certification
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