According to the survey, 90 percent of PCMHs used at least one method to get patient input, and patient surveys were the most popular way to obtain patient information. However, just 29 percent of PCMH practices involved patients and families as advisors and just 32 percent involved patients in ongoing teams or councils in order to improve quality.
The survey, conducted by the American Academy of Family Physicians’ Collaborative Care Research Network and the National Committee on Quality Assurance, received responses from 123 PCMH practices in 22 states.
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