Hospital need: Efficiency and competitiveness
Metrics:
• First-case delays
• All case delays
• OR cancellations
These metrics can indicate if anesthesia providers have established and maintained efficient preoperative practices to ensure cases start on time, which affects case volume, and thus revenue.
Hospital need: High patient satisfaction
Metrics:
• Hospital Consumer Assessment of Healthcare Providers and Systems survey scores
• Patients’ pain levels
The HCAHPS survey measures patient satisfaction through a questionnaire that considers different aspects of patients’ experience, including their treatment in the OR. Anesthesia’s leadership of the OR should ensure high patient satisfaction. Patients’ pain levels also affect their satisfaction and demonstrate anesthesia’s effectiveness in postoperative pain management
More Articles on Enhance Healthcare:
Physicians’ Role in Patient Satisfaction
Bridging the Gap Between Hospitals’ Needs and Anesthesia’s Capabilities
Hospitals’ Top 10 Expectations of Anesthesia Groups
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