In the presentation (pdf) titled “You Are a 15-Person Group. Time For Change: What Are You Going To Do?” Dr. Greenfield recommended the following steps:
1. Decide when to tell administrative staff.
2. Decide whether an outsourced billing company can or will help.
3. Prepare audited financial statements.
4. Conduct a thorough review and evaluation of the present staffing model.
5. Hold frequent meetings with stakeholders to keep everyone informed.
The conference was held Jan. 27 to Jan. 29 in Orlando, Fla.
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