Conducted by the Louisiana Rural Mental Health Alliance, the survey gauged provider sentiments on claims, authorizations, audits, credentialing and overall satisfaction.
The report gave managed care organizations the following grades:
1. Aetna: C-
2. AmeriHealth Caritas Louisiana: C-
3. Healthy Blue: D
4. Louisiana Healthcare Connections: C+
5. Magellan Healthcare: A-
6. UnitedHealthcare Community Plan: C+
The report notes that dissatisfaction with the majority of payers is indicative of “administrative frictions” that drive mental health providers that accept Medicaid out of business.
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