The global study looked at patient-physician communication in 23 countries. Key findings from its study of U.S. patients include the following:
• 58 percent of U.S. respondents reported being treated with respect by their physician.
• 56 percent of U.S. respondents felt their physician paid attention to them.
• Only half of U.S. respondents (54 percent) reported their physician never interrupted them, talked in easily understood terms and showed genuine care and concern.
• Less than half of U.S. respondents reported their physician checked to make sure everything was understood (49 percent); involved the respondent in decisions (47 percent); and encouraged the respondent to ask questions (45 percent).
Respondents from other countries reported similar or worse results. In fact, only three in 10 respondents globally believed the care received from their physician was excellent.
Read the TRiG report about patient-physician communication (pdf).
Related Articles on Patient Satisfaction:
Survey Shows Healthcare Executives Highly Concerned With Patient Safety, Satisfaction
Patient Experience: An Increasingly Critical Hospital Indicator
The Beryl Institute Forms Patient Experience Advisory Board
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