The report, commissioned by the JKTG Foundation, found people do not use quality of care information because it is inaccessible, difficult to understand and unfamiliar.
“The fact is, very few consumers can engage with today’s quality reporting,” Ted Giovanis, founder and president of the JKTG Foundation, said in a news release. “The field needs to recognize that there is no magic combination of quality measures appropriate for all consumers and instead target efforts to educate patients about their care in an understandable way.”
Researchers recommend some strategies to increase consumer use of only quality reports, including the following:
• Use plain language and appropriate formatting to make the reports more accessible to people with a wide range of literacy and digital literacy
• Improve usability of websites
• Introduce new quality measures that prioritize patient perspectives
• Incorporate customization and interpretation tools into quality reports to help consumers see how data can be meaningful in their healthcare decision making
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