HCAHPS scores will be included in calculations of value-based incentive payments in CMS’ hospital value-based purchasing program, beginning with discharges in October 2012.
The training sessions, which will be held the week of March 5, include an “Introduction to HCAHPS Training” and “HACHPS Update Training.” All the training sessions will take place through a webinar.
For more information about the training sessions, click here.
Related Articles on HCAHPS:
Making the Grade: Self-Service Strategies for Improving the Patient Experience
Patient Experience: Hospitals Executives Focus on Service at Regional Roundtable
