The white paper outlines qualitative data obtained during its 2011 benchmarking study. The study includes feedback from nearly 800 hospital executives across the country and addresses a broad range of questions regarding patient safety, such as “What are some tactical approaches being taken by healthcare organizations to improve the patient experience?”
The white paper also details specific approaches that healthcare providers have taken to improve overall patient experiences in five areas: noise reduction, rounding, pain management, discharge processes and staff responsiveness/communication.
To download the white paper, Benchmarking the Patient Experience: Five Priorities for Improvement, click here.
Related Articles on Patient Satisfaction:
Patient Satisfaction Improved Following Start of Value-Based Purchasing
AHRQ Requests Input for Pediatric Inpatient Experience Measures
Study: Access to PHRs Has Little Impact on Positive Patient Outcomes
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