Researchers reviewed the literature on post-discharge follow-up calls and identified nine important tasks to complete during a call. Developing a standardized assessment sheet can also help callers document patient responses during the call, according to the study.
1. Review discharge summary.
2. Instruct patient in self-management and warning signs.
3. Reconcile all medication lists.
4. Provide instructions for seeking emergency and nonemergency after-hours care.
5. Address medical and social issues (housing, transportation, insurance, etc.).
6. Use health literacy techniques to ensure patient understands instructions.
7. Reinforce pre-discharge education.
8. Use “teach-back.”
9. Develop process to share information from the follow-up call with the primary care provider and care team.
More Articles on Hospital Readmissions:
Medication Reconciliation Program Cuts Hospital Readmissions 50%
3 Questions to Ask When Developing Post-Discharge Follow-Up Call Program
4 Ways ED Care Managers Can Facilitate Care Transitions
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
