6 Steps to High-Performance Culture

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A Gallup Business Journal  anaysis of a Gallup poll of nearly 3,500 managers and 30,000 employees across many sectors has identified six factors in common among companies with high-performance cultures:

1. Implement an effective performance management process. Merit-based systems, clearly defined standards on all levels, transparent reward systems and shared goals all directly influence organizational culture.

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2. Create empowerment and authority. Improving trust and accountability plays an important role in this item. Employees who trust their organizations will perform, adapt, create and connect with the customer-end of the experience.

3. Increase leadership capability at all levels of the company. Increasing leadership capability improves employee engagement. A good leader will inspire other employees with communication about the future, connect to day-to-day business goals, inspire trust and respect and involve all employees in developing strategy.

4. Develop a customer-centric strategy. Connect brand, people, mission and purpose back to the customer. Front-line employees should listen and respond to customers, and customer service should be emphasized with real-world examples.

5. Increase communication and collaboration. Integrated communication may be achieved by working with leaders to help them understand the importance of communication. Consistent communication involves a regular exchange of information and follow-up to make sure it was well-received.

6. Enhance training and development. Investing in employees is the most important thing any business can do. This enables all talented employees to move forward. In addition, managers should be sure to connect career development to company performance goals and objectives.

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