Memorial Hermann Health System began its journey to become a high reliability organization in 2006. The factors that support this journey include the following, according to the report:
1. Aligned organizational structure with transparent management systems and compressed reporting processes.
2. Robust Process Improvement with high-reliability interventions.
3. Cultural establishment, sustainment and evolution.
The health system has seen vast improvements in quality, such as an increase in hand hygiene compliance rates at its nine acute-care hospitals from 44 percent to 92 percent currently and reducing its average rate of central line-associated bloodstream infections and ventilator-associated pneumonia to “essentially zero,” according to the report.
More Articles on High Reliability Organizations:
The Secret to a High Reliability Healthcare Organization
Turning Healthcare in to a High Reliability Industry: Memorial Hermann Shares 5 Steps
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