In this episode, Dr. Nathan Crock of Premera Blue Cross shares how the AI-powered chatbot “Alice” is helping hundreds of customer service representatives quickly find accurate information, reducing call times, improving member satisfaction, and enhancing internal knowledge management.
Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency
Next Up in Becker’s Payer Issues Podcast
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In this episode, Matthew McDonald, MD, President and Chief Executive Officer, Children’s Specialized Hospital, RWJBarnabas Health, discusses expanding access to…
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In this episode, Matthew McDonald, MD, President and Chief Executive Officer, Children’s Specialized Hospital, RWJBarnabas Health, discusses expanding access to…
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In this episode, Jessica Lopez-Liggett, Commercial State Plan President for Anthem Blue Cross and Blue Shield in Indiana, discusses rising…
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