In this episode, Steve Smith, Assistant Vice President of Enterprise Contact Center and Access at Inova Health System, shares how the organization is leveraging cloud based technology, digital assistants, and AI driven tools to streamline scheduling, improve self service, and enhance both patient and team member experiences.
Steve Smith on Transforming Patient Access Through Automation at Inova
Next Up in Becker's Healthcare Podcast Episodes
-
In this episode, Diane M. Simeone, MD, Director, Moores Cancer Center, Koman Family Presidential Director’s Chair, UC San Diego Health,…
-
In this episode, Dr. Jeremy Wigginton, Chief Medical Officer at Capital Blue Cross, discusses expanding behavioral health networks, improving access…
-
In this episode, Arnold Blake, nursing student at Galen College of Nursing, an HCA Healthcare affiliate, shares his journey from…
Comments are closed.