To get customers to sign up for its mail delivery service, PillPack needs patients to switch from their existing pharmacy. This often means transferring prescription files from CVS or Walgreens to PillPack.
The two major retail pharmacies claim that PillPack is requesting transfers of prescriptions for patients who haven’t provided consent.
PillPack argues that it always gets patient approval before requesting transfers, but CVS and Walgreens aren’t honoring the requests.
“While incumbent pharmacies may be disappointed in the loss of business, it is unacceptable to make unsubstantiated allegations about PillPack’s practices while simultaneously creating systemic barriers that make it harder for a customer to switch pharmacies,” PillPack spokesperson Jacquelyn Miller told CNBC.
The conflict has continued to escalate, and Amazon is documenting all cases of refused transfers, according to a source who spoke to CNBC anonymously.
PillPack also is feuding with Surescripts, an e-prescribing company owned by CVS and Express Scripts, over access to patient data.
Read the full CNBC article here.
More articles on pharmacy:
Average chief pharmacy officer salary by state
2020 election brewing ‘perfect storm’ for drug-pricing reform, analyst says
Colombia fines Pfizer $25K for drug price inflation
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.