The J.D. Power 2019 U.S. Pharmacy Study, released Aug. 20, measures satisfaction of more than 12,000 customers who filled a prescription in the three-month window prior to the survey period of May to June.
To determine its rankings for both brick-and-mortar and mail-order pharmacies, J.D. Power uses an index score comprised of metrics related to customer service, cost, billing and payment services, among others.
The top-rated brick and mortar pharmacies for customer satisfaction, along with their index score out of 1,000:
- Good Neighbor Pharmacy (914)
- Health Mart (893)
- Rite Aid Pharmacy (865)
- Walgreens (840)
- CVS Health (834)
The top-rated mail-order pharmacies, along with their index score out of 1,000:
- Humana Pharmacy (900)
- Kaiser Permanente Pharmacy (886)
- OptumRx (869)
- CVS/Caremark (864)
- Express Scripts (864)
- Cigna Home Delivery Pharmacy Program (836)
- Aetna Rx Home Delivery (831)
- Walgreens Mail Service (813)
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