13 pharmacies ranked on customer satisfaction

Good Neighbor Pharmacy was the highest-ranked brick-and-mortar drugstore pharmacy chain in the U.S. in terms of customer satisfaction, according to consumer insight firm J.D. Power's annual pharmacy satisfaction survey.

The J.D. Power 2019 U.S. Pharmacy Study, released Aug. 20, measures satisfaction of more than 12,000 customers who filled a prescription in the three-month window prior to the survey period of May to June.

To determine its rankings for both brick-and-mortar and mail-order pharmacies, J.D. Power uses an index score comprised of metrics related to customer service, cost, billing and payment services, among others.

The top-rated brick and mortar pharmacies for customer satisfaction, along with their index score out of 1,000:

  1. Good Neighbor Pharmacy (914)
  2. Health Mart (893)
  3. Rite Aid Pharmacy (865)
  4. Walgreens (840)
  5. CVS Health (834)

The top-rated mail-order pharmacies, along with their index score out of 1,000:

  1. Humana Pharmacy (900)
  2. Kaiser Permanente Pharmacy (886)
  3. OptumRx (869)
  4. CVS/Caremark (864)
  5. Express Scripts (864)
  6. Cigna Home Delivery Pharmacy Program (836)
  7. Aetna Rx Home Delivery (831)
  8. Walgreens Mail Service (813)


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