For the survey, Verint surveyed 11,519 respondents in June, with at least 250 responses for each website. Verint sought to find out how the largest health insurers performed on digital experience, using customer satisfaction and Net Promoter Score measurements.
Here’s how the top health insurers ranked on website satisfaction:
1. Kaiser Permanente
2. Molina Healthcare
3. Humana
4. Blue Cross Blue Shield of Michigan
5. Horizon Blue Cross Blue Shield
6. WellCare Health Plans
7. Cigna
8. Anthem
9. Aetna
10. UnitedHealthcare
More articles on payers:
Senate leader calls Centene ‘callous’ after meeting with insurer’s CEO
Kentucky health system to reduce million-dollar ‘shock claims’ up to 45% under Anthem deal
Humana sues Mallinckrodt over ‘97,500%’ increase in gel price
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