ConnectiCare has opened a retail store in Manchester, Conn., to serve and assist their policyholders, reports CT News Junkie.
The carrier, which offers plans both on and off the state exchange, said the retail store is staffed with ConnectiCare consultants who can assist customers on how to file a claim or find a provider.
"We see these centers as another way for us to deliver ... high-quality service," David Gordon, senior vice president of strategy and innovation at ConnectiCare, said in a statement.
Representatives from Access Health CT, the state-run insurance exchange, commended the health plan for its community-based approach to member education. In a statement, Access Health CEO James Wadleigh called the retail store a "positive development for customer experience" through in-person education and support services.
The health plan expects to open three more retail locations in CliniSanitas Medical Centers in Newington, Bridgeport and Orange, Conn.