Health insurer Cigna will change its claims process for group short-term disability and group critical illness or accidental injury benefits so consumers will only need to file a disability claim to receive coverage from both.
Under the new process, when policyholders file a group short-term disability claim, their critical illness or accidental injury benefits will automatically be triggered. The Bloomfield, Conn.-based insurer will review both plans to determine if claims can be paid through disability or illness and injury benefits.
"This new approach to claims integration helps our customers focus on recovery and worry less about their bills or whether they filed all the claims they should," said Mark Marsters, senior vice president of group operations for Cigna. "For employers, the simplified process means their workforce can focus on recovery and a return to work."
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