BCBS of Minnesota hires first chief experience officer

Blue Cross and Blue Shield of Minnesota announced it has hired former U.S. Bank executive Matt Hunt to be the organization’s first chief experience officer.

Advertisement

Mr. Hunt will “lead and implement all aspects of Customer Experience, with responsibility for fostering a customer-centric culture across all digital, traditional and live channels,” a June 15 news release said.

Prior to his roles at U.S. Bank in Minneapolis, Mr. Hunt held other customer-focused leadership roles at a consulting firm he founded, Stanford & Griggs, as well as Best Buy and Morgan Stanley, according to the statement.

At Becker's 4th Annual CEO + CFO Roundtable, taking place November 2–5 in Chicago, more than 1,500 hospital and health system executives tackle decisions that determine whether organizations thrive or merely survive: protecting margins under cost pressure, choosing where to grow, renegotiating payer relationships, stabilizing the workforce and proving real ROI on technology. This is where leaders work through them together, face-to-face. Apply for complimentary registration now.

Register to Attend Webinar

From fragmentation to operational flow: Solving the healthcare workforce puzzle

Tuesday, August 11
1:00 PM - 2:00 PM CDT

Presenters: Dr. Pat Hunt, QGendaAndrea Daugherty, MHA, CISSP, CHCIO, CDH-E, Arrowhead Regional Medical CenterElizabeth Lindsay-Wood, MBA, CHCIO, CDH-E, Moffitt Cancer CenterDeb Muro, El Camino HealthJohn Tejeda, D.H.A., MLS, MPAS, DFAAPA, LSSBB, FACHE, Vascular and Neuroscience Institute

Advertisement

Next Up in Leadership & Management

Advertisement

Comments are closed.