Anthem expands AI, automation agreement with IBM

Anthem has expanded its existing services agreement with IBM, the tech giant confirmed July 26.

IBM will provide Anthem with services for its mainframe and data center server, along with services for the company's storage infrastructure management. IBM also will work with the health insurer to create artificial intelligence solutions focused on automated infrastructure capabilities.

The expanded agreement builds on IBM and Anthem's existing work related to IT automation. Since 2015, the two companies have implemented more than 130 bots across Anthem, automating high-volume repetitive tasks such as identifying when a server is reaching capacity.

"We are seeing a dynamic change in the healthcare industry, requiring us to be more agile and responsive, utilizing advanced technology like artificial intelligence to drive better quality and outcomes for consumers," Tim Skeen, senior vice president and CIO of Anthem, said in a July 26 news release.

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