In 2018, the Houston-based cancer center conducted a human factors analysis of safety events, which discovered the handoff communication issue. MD Anderson had piloted the I-PASS handoff tool in its gynecologic, oncology and pediatrics departments in 2014, which reduced communication errors by 50%. After the 2018 analysis, the hospital revisited its project.
In 2018, adherence to the EHR-integrated tool was 41.6%. After rolling out a hospital-wide campaign to increase utilization, adherence rose to 70.5% by 2022, according to research recently published in the Joint Commission Journal on Quality and Patient Safety.
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