Vitals: How patient wait times affect physician ratings

Physicians with five-stars — the highest rating on Vitals — had a 13 minute, 17 second average patient wait time while physicians with one-star — Vitals’ lowest rating — had a 34 minute, 11 second average patient wait time, according to Vitals’ annual Physician Wait Time Report.

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To compile the annual Physician Wait Time Report, now in its ninth year, Vitals gathered data from patient-reported wait times from 2008 through the end of 2017. Vitals also surveyed over 675 online respondents in a March 2018 poll.

Here’s the correlation between the average patient wait time and a physician’s average rating on Vitals.

Five-star rating: 13 min, 17 sec

Four-star rating: 21 min, 32 sec

Three-star rating: 22 min, 11 sec

Two-star rating: 29 min, 34 sec

One-star rating: 34 min, 11 sec

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