The framework is intended to capture the knowledge central to the role of the patient experience leader and develop a broadly accepted set of domains and skills for effective patient experience leaders. To view the full list of domains and objectives, click here.
The Beryl Institute and supported by a steering team of 10 healthcare leaders from across the United States and more than 100 representing four countries provided initial feedback and direction.
The public comment period is open from March 5 to April 16, 2012. Feedback is requested from healthcare practitioners, staff and leaders, along with patients, families and community members passionate about improving the healthcare experience.
Comments can be made via an electronic worksheet and/or through one of four scheduled virtual focus groups.
More Articles on Patient Experience:
Patient Experience: Hospitals Executives Focus on Service at Regional Roundtable
Report: Investment in Patient Experience Impacts Finances, Marketing and Clinical Measures
3 Ways to Create PEAK Patient Experience
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