The study included a survey asking cancer patients to rate their cancer treatment experience on a five-point scale on 13 factors, their likelihood of recommending the hospital on an 11-point scale and their overall satisfaction/dissatisfaction with their cancer care on a five-point scale. Patients then chose the three factors that contributed most to their satisfaction/dissatisfaction with their treatment.
Respondents included 700 patients treated for cancer at a CTCA hospital and 723 patients treated for cancer at a non-CTCA hospital between 2009 and 2011.
Both groups of respondents ranked the following three factors as most important to their satisfaction:
1. “Having a compassionate team of care providers.”
2. “Providing me with a knowledgeable, competent physician(s).”
3. “Treating me as a human being and not just a person with a disease”.
More Articles on Patient Satisfaction:
50 Hospitals With Highest Percentage of Patients Receiving Help as Soon as They Want
61 Hospitals With the Best Nurse Communication
Hospital-Specific HCAHPS Data Available for Preview Until August
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