Patient Experience

Former President Barack Obama made a surprise visit to Children's National Health System in Washington, D.C., wearing a Santa hat and giving gifts to patients, The Hill reports.

The nurses at Pittsburgh-based Magee Women's Hospital of UPMC gave their youngest patients a special gift on Dec. 17 — ugly Christmas sweaters, reports KDKA-TV.

Patient medication reminders via an EHR resulted in good uptake among patients at a tertiary glaucoma clinic, according to a study published in JAMA Ophthalmology.

Patient satisfaction is an important part of hospital operations, but hospital leaders should consider the nuances of measuring patient experience before acting on survey results, according to a blog post on the AMA Wire.

Patient experience is five times more likely to influence patients' brand loyalty than traditional marketing strategies used by health systems, according to a new report from Press Ganey.

A registered nurse at Salt Lake City-based Intermountain Medical Center is responsible for spearheading an initiative to comfort the families of patients who died at the hospital's respiratory intensive care unit, reports KSL TV.

People of all ages require access to healthcare services, but not everyone engages with providers and insurers the same way.

Surrogates, who make medical decisions on patients' behalf if they are unable to, are often overly confident in their ability to make treatment decisions according to that patient's wishes, according to a study published in JAMA Internal Medicine.

Anywhere from 60 to 80 percent of patients don't share relevant health information with their clinicians, a study published in JAMA Network Open found.

Fewer and fewer patients today accept a healthcare experience marked by inconvenience and frustration. As patient-centric care models become more popular and consumer access to provider information expands, hospitals and health systems must reboot the patient experience.