Patient Experience

Becker’s has compiled a list of the hospitals with a CMS five-star rating for quietness. CMS’ Patient Hospital Consumer Assessment of Healthcare Providers and Systems database is a national, standardized survey of hospital patients about their experience during a recent…

Twenty-nine percent of hospitals offer access to their respective patient portals only in English, leaving many patients struggling with language barriers, a recent Ann Arbor-based University of Michigan study found. The study, published Oct. 16 in JAMA Network Open, analyzed…

Patient experience scores across U.S. hospitals are rebounding slowly after pandemic-era declines.  According to a Press Ganey analysis of 10.5 million patient encounters released earlier in 2025, “recommend the hospital” scores rose from 69 in 2024 to 70.4 in early…

Healthcare executives are often quick to point out that patients are at the center of every strategic decision made. But market dynamics are challenging the “mission-driven model” of community care and health equity, according to Moody’s. “New dynamics are reshaping…

Dozens of hospitals and health systems were recently honored for excellence in patient experience based on Net Promoter Scores, patient reviews and other metrics.  PEP Health, a patient experience company that partners with healthcare organizations, published its annual ranking of…

Healthcare is being challenged to evolve in ways that mirror the convenience, personalization, and immediacy people now expect from every other aspect of their lives. While the industry has long focused on clinical excellence and regulatory compliance, leaders say it…

As part of their ongoing operational improvements for patients, staff, and care teams, Allina Health recently implemented a transparency initiative that includes Vital’s patient experience technology. Their innovative approach has resulted in a positive impact to their emergency departments, including…

Nearly 1 in 5 U.S. adults reported not having a personal physician last year, according to new data from KFF. The analysis is based on 2024 survey data from the CDC’s Behavioral Risk Factor Surveillance System.  Nationwide, 16.8% of adults…

As healthcare leaders face the growing demand for patient-centered care (PCC), the juggling act of improving patient satisfaction, controlling costs, and driving innovation can be overwhelming. Today’s reality often falls short of the ideal state: patients navigate a labyrinth of…

Whenever Annette Walker, president of Irvine, Calif.-based City of Hope Orange County, has entered a hospital’s spiritual care center, typically she sees one of two things. “Either they look like a white conference room and they’re so neutral that they…