Patient Experience

Mayo Clinic is offering complimentary valet services for patients visiting its Austin, Minn.-based campus, which is currently under construction, reports the Austin Daily Herald.

Victor Giovanetti is executive vice president of hospital operations at LifePoint Health in Brentwood, Tenn.

Thomas J. Savides, MD, chief experience officer at University of California San Diego Health, discusses the importance of engaging all stakeholders in ensuring an exceptional care experience and what UC San Diego Health is doing to lead the way.

Linda C. Lombardi, PhD, chief experience and strategy officer at NYC Health + Hospitals/Bellevue in New York City, discusses the broadening scope of patient experience, the importance of learning from the frontlines and why relying only on best practices from…

Kristin Christophersen, DNP, RN, chief nursing officer at Fountain Valley (Calif.) Regional Hospital and Medical Center, discusses the importance of connection, changing staff behaviors and paying attention to patient preferences.

Healthcare leaders strive to optimize the patient journey through shiftign the workplace and advancing intenral processes through technology.  

Phillip's research team member, Henk van Houten, discusses how soon cancer treatment will soon be tailored to the individual patient based on precision diagnosis and an informed coversation between physician and patient. 

Hospital management briefly evacuated patients and staff from a single building at San Diego VA Medical Center due to a gas leak on Sept. 5, according to The San Diego Union-Tribune.

In my career, I have had the privilege of serving as the chief experience officer for two of the top five hospitals in America: Massachusetts General Hospital in Boston and now at NewYork-Presbyterian in New York City. At both places,…

Sean Hughes, head of design consulting for Philips, leads a global team that is tasked with delivering design expertise and solutions to support a broad range of products, software, digital services as well as architectural concepts that are shaping the…