Patient Experience

Christ Hospital Health Network in Cincinnati has launched a free concierge service for patients.

Henrico Doctors' Hospital in Richmond, Va., has unveiled its newly designed autism- and sensory-friendly pediatric emergency room.

U.S. News & World Report interviewed seven physicians about how patients can be more proactive about their own care.

Akron (Ohio) General Hospital is working to build a more inclusive, accommodating healthcare environment for patients with autism spectrum disorder through an initiative with the Autism Society of Greater Akron, reports ABC affiliate News 5 Cleveland.

Eighty percent of healthcare leaders cite patient experience as a top priority for their organizations in the next three years, according to a report from The Beryl Institute.

A web-based system developed by Penn Medicine's Center for Digital Health enables hospital staff to recognize and compliment one another using memes, puns, GIFs and other lighthearted messages, resulting in the creation of a "civility climate," per a new report.

Some may call you a medical staff services department whiz or maybe you’re new to the profession.

Digitally transforming patient engagement isn't simply about adding digital channels to a healthcare system's billing program. It's an integrative approach designed to deliver the right message at the right time based on patients' preferences and behaviors.

By now you've heard of blockchain, a new buzzword in healthcare but one that's been around much longer in industries like finance.

Integrating self-service and digital processes into RCM to improve patient financial experience